Contact Us — BritGuardTrust

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Contact Details

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Client Services

+44 20 7890 1234
Monday–Friday 8:00 AM – 10:00 PM GMT

info@britguardtrust.com
Response within 24 business hours

Head Office

Ocean 80, 80 Holdenhurst Road
Bournemouth, BH8 8AQ
United Kingdom

Business Hours

Monday–Friday: 8:00 AM – 10:00 PM GMT
Operations desk: 24/7

Fraud & Emergency

+44 20 7890 9999
Available 24 hours, 7 days

Compliance

compliance@britguardtrust.com

Immediate Assistance

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WhatsApp Chat

Connect with our institutional client services team via secure messaging.

Start Chat

Video Consultation

Schedule a secure video call with your dedicated relationship manager.

Book Meeting

Digital Platform

Access our institutional custody platform for real-time portfolio management.

Platform Access

Report Fraud

Immediate reporting of suspicious activity or potential security incidents.

Report Now

Frequently Asked Questions

What are your client service hours?

Our institutional client services team is available Monday to Friday, 8:00 AM to 10:00 PM GMT. For urgent operational matters, our 24/7 emergency desk is available at +44 20 7890 9999 at all times.

How long does the onboarding process take?

For most institutional clients, the full onboarding process — including KYC/AML verification, custody agreement execution, and platform configuration — is typically completed within 10–15 business days. Complex structures may require additional time.

What documents are required for account opening?

We require certified incorporation documents, proof of regulatory authorisation (where applicable), beneficial ownership documentation, board resolution authorising the relationship, and identification for authorised signatories. A complete KYC checklist is provided during initial consultation.

How do I report a suspected security incident?

Contact our fraud desk immediately on +44 20 7890 9999, or email info@britguardtrust.com. You can also report via the secure messaging system on the Digital Platform. We respond to all security incidents within 30 minutes.

What is BritGuardTrust's disaster recovery capability?

We maintain fully redundant data centres with real-time replication, delivering 99.98% platform uptime. Our disaster recovery plan achieves a 4-hour Recovery Time Objective (RTO) and 15-minute Recovery Point Objective (RPO), with quarterly testing and annual third-party audits.

Contact Our Team